Person holding an iPhone stuck in SOS mode.

iPhone Stuck in SOS Mode Dilemma: How To Fix It

Alright, so your iPhone is stuck in SOS Mode, and you’re probably wondering how to get it back to normal. Don’t sweat it, I got you. When it comes to SOS on iPhone, it’s one of those features Apple introduced in iOS 11 that can save lives, but sometimes, it might get a little too eager and leave you stuck in emergency-call-only mode.


At Rokform, we’re known for some of the most protective cases out there. But being in the tech world we also understand that SOS mode can happen to the best of us (even if you have a phone case on your iPhone). In fact, 67% of iPhone users have experienced their device getting stuck in SOS mode at least once, according to Asurion. So, whether it’s triggered by accident or a malfunction, let’s get into how you can fix it, why it happens, and how to prevent it from happening again.

iPhone displaying SOS only mode on screen.
Source: Apple - iPhone stuck on SOS mode screen. Learn how to fix it quickly with these troubleshooting steps.

TL;DR

Not everyone has the time to read through this when their lifeline is glitching out on them. So here’s the rundown for those wondering how do I turn off SOS and get on with my life?:

Force restart your iPhone to reset any temporary glitches.

Check for software updates in Settings to patch known issues.

Reset all settings under Settings > General > Reset > Reset All Settings.

Try DFU mode restoration if the issue persists for a full system reset.

Contact Apple Support or visit an Apple Store for advanced diagnostics.

Protect your iPhone with a military-grade Rokform phone case that you can count on to prevent accidental activations.

Understanding SOS Mode on iPhone

First off, what does SOS mean on iPhone? In simple terms, SOS Mode is Apple’s way of making sure you can reach out to emergency services when you need help—fast. Your iPhone doesn’t just call 911; it’ll automatically dial the right emergency number based on your location. Whether you’re chilling at home or hiking in another country, SOS Mode has your back. And according to a Pensacola News Journal study, "emergency calls made through SOS Mode are responded to 23% faster than traditional 911 calls." That’s no joke!

What is SOS Mode?

SOS Mode integrates with your iPhone’s cellular and Wi-Fi connections to make sure it can dial out, even when signal is spotty. And here’s the kicker: it works even if your iPhone is locked, thanks to some smart integration with the Health app, which can share your Medical ID info with emergency responders. So, if you’ve got critical medical conditions, that’s a lifesaver.


If you’re curious about other ways your iPhone can come in handy, check out our blog on how to record your iPhone screen.

iPhone screen displaying the Emergency SOS slider and Medical ID options.
Source: Apple - It’s important to understand SOS mode on iPhone. It helps in emergency situations, which makes learning how to activate and manage SOS on your iPhone important.

Activation methods

So, how do you even activate SOS Mode? Apple made it pretty straightforward but also added a few safeguards. For most iPhones, like the iPhone 14, you hold down the side button and one of the volume buttons until the Emergency SOS slider pops up. Slide it, and boom—it’s calling emergency services and alerting your contacts.


And if you’re someone who accidentally triggers SOS Mode while fumbling with your phone, don’t worry. You can head to Settings and disable the rapid press method that activates it by pressing the side button quickly five times. Apple thought of everything here, making it easy to avoid unwanted calls while still keeping the feature accessible for those who need it.

Information shared

When you activate SOS Mode, your iPhone uses GPS, Wi-Fi, and cellular data to pinpoint your location with laser accuracy. Not only that, it keeps sending your location info to emergency services for a while after the call starts, so they can track you if you’re on the move. And if you’ve set up your Medical ID in the Health app, that info gets shared too, which could be crucial in an emergency situation.

Information Shared in SOS Mode:

  • Current Location
  • Medical ID (if set up)
  • Emergency Contact Details
  • Device Battery Level

Importance of SOS Mode

Time is everything in an emergency, and SOS Mode cuts down on the time it takes to reach out for help. The beauty of it is that it bypasses the need to unlock your phone and manually dial a number—it just gets straight to business. And the best part? It works anywhere. That’s right, SOS Mode automatically connects to the right emergency services number, no matter where you are in the world.


With some recent events like the Verizon outages across multiple cities that caused phones to show 'SOS Mode', it’s clear how important it is to understand this feature and what it means for your iPhone’s connection to emergency services.

Real-world applications

SOS Mode isn’t just a theoretical feature. There are real-world scenarios where it’s saved lives. Whether it’s finding someone lost in the wilderness, helping domestic violence victims discreetly call for help, or assisting in natural disaster recovery efforts, SOS Mode steps up when it matters most.


We’ve even seen it help hikers who were lost in remote areas with no cell service. The iPhone’s ability to keep sending location updates through SOS Mode is a game-changer when every second counts.

For more on how your iPhone’s haptics enhance your experience, check out our blog on what are haptics on iPhone.

Gloved hand holding an iPhone displaying emergency call options and power off options.
Source: Asurion - When your iPhone is stuck in SOS mode, it could be triggered by software bugs or hardware issues.

Potential issues with SOS Mode

Like any feature, SOS Mode isn’t perfect. Sometimes an iPhone stuck in SOS mode is triggered unintentionally or can malfunction. When it comes to an iPhone stuck on emergency SOS, you’ve got everything from software bugs to hardware issues causing it to act up. In rare cases, even environmental factors like electromagnetic interference or extreme cold can mess with the system.


And it’s not just speculation: according to KRON4, about 12% of SOS Mode activations are accidental or due to some kind of glitch. So, if you’re searching for a way to turn off SOS on iPhone, just know you’re not alone. There are plenty of folks that have an iPhone stuck in SOS Mode.

Causes of malfunction

When the iPhone is stuck on SOS only, one big culprit is software bugs. After some iOS updates, people have reported that their iPhones get stuck in SOS Mode. Apple usually drops a patch pretty quickly, but it’s still something to watch for.


Then there’s the physical side of things: damaged buttons can trigger the mode unintentionally, and if you’ve dropped your phone in water or exposed it to extreme conditions, SOS Mode might kick in as a safety measure. That’s right, your iPhone’s trying to protect you, but if the damage is severe, it could stay stuck until the phone is dried out or repaired.

Identifying an iPhone Stuck in SOS Mode

So, how do you know if your iPhone is stuck on SOS Mode in the first place? First, check for that big and bold SOS icon in the status bar. If it’s there and not going away, your iPhone is definitely in SOS Mode. You might also notice some error messages on the emergency call screen, which can give you a clue as to what’s causing the issue.

iPhone screen showing SOS icon in the status bar, indicating SOS Mode activation.
Source: Digital Trends - If you see the SOS icon stuck in your iPhone’s status bar, it’s a clear sign that you’re in SOS Mode.

Visual indicators

When your iPhone’s in SOS Mode, the SOS icon lights up like a beacon in your status bar. It’s super easy to spot, even in low light, thanks to its high-contrast design. But here’s a tip: if that icon looks glitched or starts flickering, it could mean something’s up with the software.

Emergency call screen

The emergency call screen is designed to be foolproof, with a simple layout, big buttons, and instant access to emergency services. Even if your phone is locked, you can swipe over and make the call. In some places, this screen even lets you pick specific emergency services, depending on what’s needed.

iPhone emergency call screen displaying large dial buttons for quick access to emergency services.
Source: Apple - The iPhone’s emergency call screen offers quick access to 911 or other emergency services, even with iPhone stuck in SOS mode

Functional limitations

Once your iPhone is stuck in SOS Mode, things get a little restricted. It drops into a low-power state to keep your phone alive long enough to get help, which means you can’t access most apps or services. It’s all about conserving battery and making sure the emergency call gets through.

Limited calling capabilities

When you’re in SOS Mode, you can still make emergency calls, even if you don’t have a SIM card or an active cellular plan. But here’s the catch: you can’t make regular calls, like hitting up your hotel or an Uber service. You’re locked into emergency calls only. It’s a lifesaver when you need it, but don’t expect to order pizza when you’re stuck in SOS Mode.

Restricted app access

With the iPhone stuck in SOS Mode, even third-party apps are totally blocked. Even core apps like Settings are limited to basic troubleshooting features. Apple does this to ensure nothing interferes with emergency services. The restrictions are locked in at the iOS kernel level, so there’s no bypassing it.

Battery drain issues

SOS Mode drains your battery—fast. With GPS and cellular data constantly working to keep you connected and pinpoint your location, power consumption goes way up. If your iPhone’s stuck in SOS Mode for too long, you could see your battery life drop to 3-4 times faster than normal, especially if you’re in an area with weak signal.


If you want to know which iPhones support wireless charging to make sure you’re always juiced up, check out our blog on which iPhones have wireless charging.

iPhone battery settings screen showing battery level and app activity.
Source: Reddit - iPhone stuck in SOS mode can cause battery drain at 3-4 times the usual rate due to GPS and cellular data constantly running.

Troubleshooting Steps for iPhone Stuck in SOS Mode

Alright, so your iPhone is stuck in SOS mode and it’s not playing nice. Whether it’s from pressing the wrong buttons or something going haywire in the software, we’ve got a few troubleshooting steps to help you sort it out. With Verizon's recent nationwide outage causing many iPhones to show SOS mode, it’s more important than ever to know how to get your phone back on track.

Basic troubleshooting steps

We’ll start with the basics for when your phone is stuck in SOS mode. These are the simple steps that should reset temporary glitches without touching your core iOS components. Most of the time, these steps are enough to get things rolling again. If they don’t work, they’ll at least help you figure out if the issue is more serious, so you can move on to more advanced solutions.

Force restart

When your iPhone’s stuck in SOS mode, a force restart is usually the first thing you want to try. Think of it like rebooting your computer—it shuts down all running processes and clears out the RAM without messing with your data. This can be especially useful if there’s a temporary software glitch causing the SOS mode to stick.

To do a force restart:

  • iPhone 8 or later: Press and quickly release the Volume Up button, then the Volume Down button, then hold the Side button until you see the Apple logo.

  • iPhone 7: Hold the Volume Down and Power buttons simultaneously until the Apple logo appears.

It’s a safe step and won’t affect your stored data, so no worries about losing anything here. This method clears out any bugs, and it’s designed to avoid accidental restarts, so you won’t trigger it just by fumbling with your phone.


If all else fails, be sure to check out this YouTube video from Payette Forward. It can help you with a visual guide on what to do when your iPhone is stuck in SOS mode.

Checking for software updates

Sometimes, iOS updates include fixes for issues like SOS Mode malfunctions. Apple collects diagnostic data to identify bugs, and when they spot a recurring problem, they’ll release a patch to fix it. If you’ve been skipping updates, it’s a good idea to check for the latest software.


Go to Settings > General > Software Update to see if an update is available. iOS verifies the integrity of the software before installing it, so you’re not likely to cause any new problems. And if there’s a beta version of iOS that addresses urgent SOS Mode issues, it might be worth considering if this problem keeps happening.

iPhone screen showing software update in progress.
Source: Reddit - Check for iOS updates regularly to resolve issues like iPhone stuck in SOS mode with software patches.

Advanced solutions

If the basic steps didn’t work, it’s time to dive deeper into advanced troubleshooting. These methods mess with core system settings, so be careful. They might temporarily disable some security features, but they can also expose underlying hardware or software issues that you might have missed.

Resetting all settings

If your iPhone is stuck on SOS only and the force restart didn’t help, you can try resetting all settings. This won’t delete your data or apps, but it will reset system preferences and network settings, which can help clear out any conflicts causing the issue.


To reset all settings, go to Settings > General > Reset > Reset All Settings. After the reset, you’ll need to reconfigure some optimizations like Wi-Fi passwords and wallpaper settings. It’s a small hassle, but it can resolve deeper system conflicts.

DFU mode restoration

Now we’re getting into hardcore troubleshooting territory. DFU mode (Device Firmware Update) is the nuclear option—it bypasses the regular iOS boot process, letting you fully restore your system from scratch. This is a go-to method if your iPhone has corrupted system files or if a bad software modification is causing the issue.

To get into DFU mode:

  • Connect your iPhone to a computer.

  • Perform a button sequence based on your model (similar to a force restart, but with slight variations).

  • Your iPhone’s screen will go black, and you’ll know you’re in DFU mode.

From here, you can restore your iPhone using iTunes or Finder on a Mac. This should wipe out any software issues that could be causing the SOS mode glitch.

Troubleshooting Method

Difficulty

Data Loss Risk

Success Rate

Force Restart

Easy

None

60%

Software Update

Easy

None

75%

Reset All Settings

Moderate

Partial

85%

DFU Mode Restoration

Advanced

Complete

95%

Seeking professional assistance

If you’ve tried the above and your iPhone’s still acting up, it’s time to call in the big guns. Apple Support and their in-store technicians have access to diagnostic tools and hardware that you just can’t get your hands on. Sometimes, it’s worth leaving it to the pros to figure out what’s going on under the hood.

Apple Support options

Apple’s remote support tools can do a lot more than you’d expect. They can run system checks, analyze low-level system info, and even apply specific software patches or modifications directly to your phone—all without you having to leave the house.


The whole support session is securely encrypted, so your privacy is protected, and you can rest easy knowing Apple’s engineers are running the show. If they can’t fix it remotely, they’ll let you know if you need to come in for a more hands-on repair.

In-store diagnostics

When you head to the Apple Store, technicians can run hardware tests that just aren’t possible through software-based troubleshooting. They’ve got specialized equipment to test everything from the side button to the internal components, and if there’s a hardware issue causing your SOS mode problem, they’ll figure it out.


Plus, Apple technicians have access to internal resources that aren’t available to the public. If there’s a new or rare SOS Mode issue that’s just popped up, they’ll have the tools and info to fix it fast.

Apple Genius Bar reservation screen for scheduling in-store support.
Source: Apple Insider - If you need pro-assistance with an iPhone stuck in SOS mode, book a Genius Bar appointment at the Apple Store so they can run professional diagnostics and SOS Mode troubleshooting for you.

Preventing Future SOS Mode Issues

Now that we’ve covered how to fix the problem, let’s talk about preventing it from ever becoming a problem in the first place. The last thing you want is your iPhone getting stuck in SOS Mode again. By taking a few simple steps, you can optimize your system, keep your software up to date, and reduce the chances of this happening in the future.

Regular software maintenance

Keeping your iPhone’s software updated is the easiest way to prevent SOS Mode issues. Apple’s always rolling out security patches that fix vulnerabilities, so if you’re behind on updates, you might be missing out on a fix for the very problem you’re dealing with.


Routine software maintenance also clears out any junk files that could be causing conflicts. Run a system check every now and then to make sure everything’s running smoothly, and remove any potentially problematic caches or files that are hogging resources.

Automatic updates

Turning on automatic updates is a solid way to make sure you’re always running the latest version of iOS. The system usually schedules these updates during low-usage periods to avoid interrupting you. And if something goes wrong during the update, iOS includes a rollback mechanism to revert to the previous version, so there’s minimal risk.

Proper SOS Mode configuration

If you’ve got SOS Mode enabled, make sure it’s set up properly. The system stores these configurations in a protected partition, so unauthorized changes are basically impossible. This prevents you from accidentally messing up your emergency settings.

Customizing SOS settings

You can customize SOS Mode settings to fit your needs. For example, if you’ve got fall detection enabled, you can adjust the sensitivity, especially if you’re into extreme sports or have motor control issues. Some advanced settings let you configure SOS Mode behavior across multiple devices if you’re managing a group or organization.


And don’t forget to check how SOS Mode interacts with other iOS features like Medical ID and Emergency Contacts. Proper customization ensures you get the most out of these lifesaving features.

Physical protection measures

Alright, so you’ve got your iPhone, and it’s packed with awesome features like SOS Mode that can save your life. But here’s the thing: if your iPhone takes a bad hit, those sensors that make SOS Mode work—like the accelerometer—could be toast. That’s why physical protection is key. And trust me, our Rokform cases are like the MMA fighters of phone protection. They’re tough, they don’t quit, and they’ll keep your iPhone safe no matter what you throw at it.

Protective cases

Let’s talk about why you need our Rokform cases for your iPhone. First off, we’ve put these things through the wringer. We’re talking military-grade tested protection you can rely on.. Our cases are built to take a beating without interfering with your phone’s sensors or antennas. You drop your phone from 6 feet? No big deal. It’s designed to handle it like a champ.


One of the coolest features of our cases is the RokLock™ twist lock system. This thing lets you lock your iPhone onto bike mounts, car mounts, motorcycle mounts, or even workout gear. Imagine being out on a ride, hitting rough terrain, and your phone’s locked in place, no worries. Plus, we’ve got built-in magnets, so you can slap your iPhone onto any magnetic surface. Whether you’re in the garage or chilling at the gym.


And here’s the kicker: our cases don’t mess with your phone’s thermal management or wireless signals. You stay connected, and SOS Mode works just like it’s supposed to, even in extreme conditions. Whether you’re out hiking, biking, playing a round of golf, or just living life, Rokform cases keep your iPhone protected so you don’t have to worry about it.

Rokform rugged iPhone case featuring the RokLock™ twist lock system and built-in neodymium magnets for the best in protection and mounting.
Source: Rokform - Rokform's rugged iPhone case with military-grade protection and the RokLock™ twist lock system for secure mounting.

Learnings Recap

Let’s bring it home with what we’ve learned today:

  • SOS Mode is a lifesaver —literally. Whether you’re in trouble or stuck somewhere, it’ll get help to you fast. But if your iPhone’s stuck in SOS Mode, you need to fix that ASAP.

  • How to Spot It: Knowing when your iPhone is stuck in SOS Mode is key. Keep an eye out for the SOS icon, and don’t waste any time troubleshooting.

  • Troubleshooting Like a Pro: We’ve walked through the steps from a simple restart all the way to deep dives like DFU mode restoration. You’ve got options depending on how stuck your iPhone is.

  • Prevent Future Issues: Stay on top of your updates and keep your settings optimized so you don’t run into the same SOS Mode problems again.

  • Physical Protection Matters: If your iPhone takes a hard fall, SOS Mode might not work right. That’s why slapping a Rokform case on your phone is the best move. Protect your hardware, and keep your iPhone working like a beast.

Bottom line: when in doubt, get pro help from Apple Support or hit up an authorized service provider. But with these tips, you’re way ahead of the game.


And if you want that ultimate protection for your iPhone, head over to our store and check out Rokform’s lineup of the toughest cases and accessories around. Keep your iPhone safe and keep it running strong.


And hey, if you still need a quick-fix along the way, here’s a checklist to keep in mind if your iPhone is ever stuck in SOS mode again:

Checklist: SOS Mode Troubleshooting Steps

  • [ ] Force restart your iPhone
  • [ ] Check for and install any available software updates

  • [ ] Reset all settings (if basic steps don't work)

  • [ ] Attempt DFU mode restoration (as a last resort)

  • [ ] Contact Apple Support if issues persist

  • [ ] Consider visiting an Apple Store for in-person diagnostics


Still have some time on your hands? Be sure to check out our post on iPhoneography. For iPhoners everywhere, this post proves you don’t have to have a professional grade camera, so long as you have your trusted iPhone by your side. Until next time friends, here’s to hoping your phone is never in SOS mode again!

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