Galaxy S21 FAQ

Can I wirelessly charge my Galaxy S21 5G with the Rokform Rugged Case?

  1. Yes. And now will still have the convenience of magnetic mounting. All you need to do is simply remove the center magnet and leave the lower magnet in place, and you are ready to wireless charge.

Is the Galaxy S21 5G Rugged Case waterproof?

  1. Our case is not waterproof, but the Galaxy S21 5G is! You will have worry-free use of your phone thanks to our protective case and the water-resistant iPhone.

Will the magnet affect my phone?

  1. NO. Manufacturers have been using magnets in phones and tablets for years. Our specially designed rare earth magnets are proven safe for all smartphones and tablets. The center magnet will block wireless charging, so please remove the center magnet if you want to wireless charge. Keep loose magnets away from children under 16 years of age. Magnets are safe for your phone and your credit cards, but direct contact can damage other magnetically sensitive products or devices such as floppy discs, hotel keys, and spinning hard drives. Do not use if you have an implanted device.

How easily is the case removed?

  1. Very easy. Our Galaxy S21 5G Rugged Case is designed for everyday protective use and convenience. Removal and installation are simple and only take seconds.

What is the purpose of the magnet?

  1. One word. CONVENIENCE! The magnet is powerful enough to be used for a variety of everyday tasks. Some of our favorites are sticking it to a fridge, toolbox, corner bead of a wall for family photos, side of your car when loading groceries, golf cart, GPS, magnetic car mount holder, and much more. Many of our customers are in the industrial and law enforcement fields and use them on a forklift, industrial racks, police car, fire truck, navy ships, and more. We are sure that you will find magnetic mounting amazingly useful for everyday and heavy-duty applications. We are so confident you will love it; we offer a 60-day money-back guarantee!

Does the magnet affect my phone signal?

  1. No. The magnet does not affect the phone signal, GPS, Bluetooth, or Wi-Fi.

Does this case work with an Galaxy S21 5G tempered glass screen protector?

  1. Yes. We have not found one yet that does not work with our case.

What accessories are compatible with the case?

    1. We have a variety of accessories for most active and industrial uses, which include:
bike mounts
      1. (mountain biking and road cycling),
motorcycle mounts for cruisers, Harley Davidsons, sportbikes, and scooters. Windshield suction mounts, universal magnetic car mounts, universal twist lock mounts, golf swing video analyzer, belt clips, stands, stroller mounts, wall mounts, vehicle mounts, running armbands, bundle kits, and more. The best part is that the mounting system is universal across our entire product line, so if you upgrade your phone, all of the accessories remain compatible.

What is your warranty?

  1. We have a two-year warranty and a 60-day money-back satisfaction guarantee. Our 5-Star Customer Service Team, based at our headquarters in Orange County, California, is always ready to help. If it's a warranty replacement, spare part, question, or anything in between, our goal is to make every customer a customer for life. If you are the original purchaser of our product and have a problem, call us, and we will fix it. Give us a try and see, or run on over and visit us in our showroom!

How thick is the Galaxy S21 5G Rugged Case?

  1. The case is slim enough for everyday use and protective enough for serious abuse. You will get 1.6mm of screen protection at the corners and 1.6mm at the screen, and 2.6mm around the camera. The last thing you want is a broken screen or camera, so we went the extra mile to provide the maximum amount of protection with minimal unwanted bulk.

What is Polycarbonate?

  1. Polycarbonate is a very tough form of plastic that has very high impact-resistance. In addition to phone cases and other consumer electronics, polycarbonate is used in helmets, masks, police riot gear, and other applications where strength, durability, and lightweight are priorities.

What is TPU?

  1. TPU (Thermoplastic polyurethane) is a form of plastic that can be hard or soft and is known for its elasticity and resistance to oil grease and abrasion. In addition to it being a great material to protect your phone, it is also used for caster wheels, power tools, sporting goods, etc. We use 85D TPU on our phone case to provide optimum drop protection, grip for your hands, and optimum magnet performance.

Is the Galaxy S21 5G Rugged Case easy to remove from your pocket?

  1. YES! Our TPU has just enough grip for optimal feel but not too much where it attracts lint or gets stuck in your pocket.

What is the center magnet for (Magnetic RokLock Plug)?

  1. The center magnet lets you enjoy a double magnet hold for a variety of applications. It is perfect for portrait and landscape mounting on our magnetic car mounts and great for golf carts. Two magnets are better than one!

What is the twist lock for?

    1. Our patented RokLock twist lock is for secure twist lock mounting on a variety of mounts sold separately for
cars,motorcycles, bicycles, boats, and more.

Does the Galaxy S21 5G Rugged Case come with a lanyard?

    1. Every Galaxy S21 5G Rugged Case has an integrated lanyard slot for use with just about any lanyard. The lanyard is not included, but it is sold separately on our website
here
  1. .

What if I get it and don't like it?

  1. No worries. We offer a 60-day money-back guarantee. If you don't like it, send it back for a full refund or exchange — your choice.

Does the Galaxy S21 5G Rugged Case scratch easily?

  1. The Rugged Case has a special carbon fiber texture that is molded into the case and is scratch resistant. Even after hard use, your case will still look great!

Is this a good case for work?

  1. YES! No matter the occupation, police, fire, construction, doctor, lawyer, and everyone in between, the ease of use, utility, and convenience of the Rokform case can make any job just a little bit easier.

Where is the Galaxy S21 5G Rugged Case made?

  1. The case is designed, tested, and shipped to you from Irvine, California, and manufactured in China.

How long will the Galaxy S21 5G Rugged Case last?

  1. The average customer will have their case as long as they have their phone. Customers rarely take advantage of the two-year warranty because the cases are so tough. In the unlikely event that something does happen to the case, give us a call, and we will take care of it.

Will this case work with other companies' magnetic mounts?

    1. Maybe. Some magnetic mounts used four small magnets facing North and South and are generally used to stick to a metal plate. Our magnets face South on the case and North on our Mounts, so if you are using a non-ROKFORM mount, the performance will not be very good because the magnets in the non-ROKFORM mount are resisting against the magnet in the ROKFORM mount. We recommend
ROKFORM magnetic mounts
  1. for our cases because they are designed to work together.

How strong are the magnets?

  1. The magnets in the case are very strong N52 Neodymium. These are the highest grade available. The bottom line, your phone is not going anywhere once stuck to a magnetic surface, especially with both magnets engaged.

What grade of magnet to you use?

  1. N52 Neodymium. The highest grade available.

Can I stick a PopSocket® to this case?

  1. Yes. It will stick. We also offer a
ROKLOCK adapter
  1. that twists into our RokLock that can be used with a Popsocket® so that you can easily remove it when not in use.

Are holsters and belt clips available for the Galaxy S21 5G case?

    1. Yes. We have a
belt clip
  1. that twists on and off using the Roklock twist lock.

Is the phone slippery in your hand with this case?

  1. No, the ergonomic shape and blend of polycarbonate and soft tpu provide a firm grip and feel in your hand.

Do the speakers work well with this case?

    1. Yes, our oversize ports provide full sound from the Galaxy S21 5G speakers. If you want even more sound to work with our cases on and off the golf course, try our
G-ROK golf speaker
  1. .

Are the buttons hard to push?

  1. The buttons are very easy to push, thanks to special cutouts. They are feathery light.

Does this case show fingerprints?

  1. The Rugged case can show some fingerprints, but the polycarbonate is set slightly below the TPU, so fingerprints are minimal.

Is it easy to swipe up while using this case?

  1. Yes. The protective lip around the screen does not hinder a swipe up, down, or in any direction.

Can a strap or lanyard be attached?

    1. Yes. All ROKFORM Galaxy S21 5G protective cases include holes that will fit virtually any standard size
lanyard
  1. for added security.

How good of drop protection does this case offer?

  1. Extremely good. The specially designed reinforced sides, corners, front, and back protect against drops for up to 6 feet at any angle.

Is the Galaxy S21 5G case thick?

  1. No. The case is more protective than most but feels slim in your hand and will easily go inside and out of pockets, bags, and purses.

Is the case flimsy, flexible, or rigid?

  1. The Galaxy S21 5G Rugged Cases are more on the rigid side to protect from shocks and drops but do not feel stiff or cumbersome like other extremely bulky cases found elsewhere.

Does the camera lens touch the surface when you put it down?

  1. No. We provide extra protection around the cameras to protect during everyday use and accidental drops and daily use and abuse.

Does it lay flat when you lie it down, or does it wobble?

  1. It lays flat to allow for easy typing, swiping, and daily use without the wobble.

Does the front of the case have a lip to protect the screen?

  1. Yes, we have a 1.6mm lip all around the case with reinforced corners, which is up to 4x more than competitor cases, so you can be sure your phone is protected at all times.

Does it cover the flashlight, or is the opening large enough for all the cameras and the flash?

  1. There are extra-wide openings for the perfect operation of the flash and camera.

Does the Galaxy S21 5G Rugged Case cover the side buttons?

  1. The case covers the volume and sleep button with specially designed cutouts that make the buttons very easy to push and access.

Will this case fully protect my phone?

  1. Yes. Your Galaxy S21 5G Rugged Case will be fully protected from daily use and abuse. A tempered glass screen protector will also add extra protection for the screen but is not required.

How much protection is around the camera area?

  1. 2.5mm of protection at the camera.

Is it matte black or glossy black?

  1. All of our TPU is a fine texture matte black for just the right amount of grip and subtle look.